Get in touch
Core Function as a Helpdesk Associate:
  • Serves as the first point of contact for clients/customers seeking technical assistance over the phone or email
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by clients/customers
  • Walk the clients/customer through the problem-solving process 
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions by customers to teh appropriate internal team
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