Core Function as a Helpdesk Associate:

• Serves as the first point of contact for clients/customers seeking technical assistance over the phone or email
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by clients/customers
• Walk the clients/customer through the problem-solving process 
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Pass on any feedback or suggestions by customers to teh appropriate internal team

Core Function as an Administrative Officer:

• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Organize a filing system for important and confidential company documents
• Answer queries by employees and clients
• Update office policies as needed
• Maintain a company calendar and schedule appointments
• Offer assistance in organizing events, including ordering materials and requisitioning meeting specs.
• Arrange travel and accommodations

Core Function as a Senior System Administrator:

• Design, install and configure servers, network devices and firewalls
• Manage, maintain and upgrade server, network and firewall systems.
• Help develop, document, communicate, and enforce a network policy.
• Maintain inventory and asset configuration of the University computer system
• Provide mentorship and train team members on existing and new technologies
• Monitor system performance, health of the system operations, and storage utilization
• Work with other divisions at the technical level, as needed.
• Provide technical support related to the multiple computer systems, networks and telephony.
• Perform maintenance and upgrade during off-hours and provide on call computer systems support

Professor

Department of Mathematics and Computer Science
University of the Philippines Baguio

Research Interest/Discipline:

Mathematical Modeling, Dynamical Systems, Evolutionary Optimization